Terms & Conditions

TeraLeap, LLC (“TeraLeap”, “we”, “us”) helps B2B companies capture their customers’ stories on video. These terms cover anyone who visits our website, uses our app, books a session, records with us, or exchanges texts and calls with our team. By doing any of these, you agree to them.

If your company has a signed agreement with TeraLeap, that agreement governs our services to your company and takes priority over anything here.

Keep your login details safe and tell us at team@teraleap.io if you think someone else has used your account. Don’t misuse the website or app: no attempts to break in or disrupt them, no scraping or bulk copying, and nothing unlawful, harmful or that you don’t have the right to share.

We may change, pause or stop features, and we may suspend access that breaks these terms. The website and app are provided as they are, without a promise that they will always be available or free of errors.

You can book, reschedule or cancel a session through your booking link. We use the details you give us to arrange and run the session, as described in our Privacy Policy.

Interview and recording sessions are recorded on video and audio. By joining a recorded session, you agree to be recorded and you give TeraLeap and the company that invited you permission to record, edit and use your name, image, likeness, voice and words, and anything you share in the session, in videos, clips, quotes, transcripts and related materials, in any media, worldwide, without payment.

The company that invited you decides how its videos are used, and it may ask you to sign an additional release. If you have a concern about how a recording is used, contact that company or us at team@teraleap.io.

When you upload or share files, text or recordings, you confirm that you have the right to do so, and you let us store, process and work with them to provide our services. You keep the rights you already have in what you share.

The TeraLeap website, app, designs, templates and materials belong to TeraLeap. Please don’t copy, resell or reuse them without our written permission.

TeraLeap, LLC texts its customers about their video projects, and the people they invite to be interviewed on video about their sessions, from our team line, one-to-one. You receive texts only if you agree, by ticking the optional “Text me reminders” box when you book on one of our booking pages (unticked by default, never required to book).

Message frequency varies. Message and data rates may apply. Reply STOP to stop, START to start again, and HELP for help, or email team@teraleap.io. Carriers are not liable for delayed or undelivered messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Full details: SMS Terms and our Privacy Policy.

Our team line is (984) 353-4880. Calls to and from our team line may be recorded, and you will hear a notice when they are. Recordings are kept so our team can follow up, as described in our Privacy Policy.

Our Privacy Policy explains what we collect and how we use it. We use automated tools, including AI, to transcribe and work with recordings. We do not sell your personal information.

To the extent the law allows, TeraLeap is not liable for any indirect, incidental, special or consequential damages, or for lost profits or data, arising from your use of our website, app, booking pages, texts or calls. If you don’t have a signed agreement with us, our total liability to you is limited to US $100.

If something goes wrong, contact us first at team@teraleap.io and we will try to resolve it in good faith. These terms are governed by the laws of North Carolina, and any dispute that we can’t resolve will be handled in the state or federal courts located in Wake County, North Carolina.

We may update these terms. We will post the new version here with its date, and the updated terms apply from then on.

If you believe content on our website or app infringes your copyright, send our copyright agent (TeraLeap, LLC, 509 W North Street, Raleigh, NC 27603, team@teraleap.io) a notice with: (1) your physical or electronic signature; (2) a description of the copyrighted work; (3) where the material you say infringes is located; (4) your address, phone number and email; (5) a statement that you believe in good faith the use is not authorized by the owner, its agent or the law; and (6) a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner.

TeraLeap, LLC
509 W North Street, Raleigh, NC 27603
Email: team@teraleap.io
Phone: (984) 353-4880